Listening and co-creating
Our ambition is to create long-term value for our customers and partners through a collaborative approach. In this manner, Sixense focuses on understanding customer and partner needs, current and future, while anticipating market trends
A constructive relationship based on listening to customers and partners is a key factor in Sixense’s growth.
By assessing customer satisfaction and proposing value-added offers
We strive to continuously improve our customer satisfaction evaluation models by implementing:
- Customer satisfaction assessment tools
- Best practices and golden rules
- Customer feedback in our quality processes
We also focus on developing environmental and social value-added services for customers.
Making customers become partners
At Sixense Monitoring, we have integrated customer satisfaction feedback into our commercial processes for many years: before, during or at the end of projects. We send satisfaction questionnaires to our customers, including a series of commercial, operational, and image perception questions about Sixense.
We achieve, on average, a 30% response rate and automatically contact any customer who scores less than 7/10 on any question.
We aim for an average score of 9/10 or higher by better educating customers on our processes and monitoring results.
8,5/10: the average index of customer satisfaction at Sixense Monitoring
Watching for customer satisfaction around the world
Every December, our office in Bucharest, Romania collects and analyses the results of customer satisfaction questionnaires.
This is obviously a requirement of our ISO 9001 certification, but above all, it is a way of ensuring that we are properly meeting customers’ expectations.
With a satisfaction rate in 2022 of 96% in Romania, we have no choice but to remain exemplary.
